12/13/2023 0 Comments Investment banking or bust![]() ![]() Mr Weller reiterated that conversational chatbots aren’t meant to remove human contact from customer service, but to support those roles. There is also the risk that AI could be used as part of political misinformation campaigns. ![]() Those points included the need to watch out for the data used in AI models that result in hallucinations, or the possibility a generative AI chatbot will make false statements in a confident manner. ![]() The panel - which also included Dr Nicola Hodson, CEO at IBM UK&I Lord Ed Vaizey, member of the House of Lords and former minister in the Department for Digital, Culture, Media & Sport Paul Weller, head of customer propositions and conversational AI at NatWest and Michael Conway, partner and AI transformation leader at IBM Consulting UK&I - touched on all the major talking points about AI. ![]()
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